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Please email customer service in regard to all returns or exchanges at firstname.lastname@example.org
Once a exchange or return has been authorized, we will send you a RA (Authorization) form to include in your return. Any damages or printing errors must be reported within 5 days of receipt of merchandise.
All products shipped are printed or embroidered for each order, no merchandise is pre-printed or kept in stock for immediate shipment. If there is a request to return merchandise, there will be a a restocking fee of 15% of the order value. Any return shipping will be at the cost of the customer unless we accept responsibility for the merchandise.
All customer requests to exchange for different sizing, will be required to pay a shipping fee on the new order. If there is an up charge due to plus sizes, they will be included in the new order. Once the product for your exchange is received, we will issue a new order for your review along with shipping cost. Payment will be required prior to the order being placed into production. A PayPal payment link & Invoice will be emailed for review.